电报盗号系统免杀破解技术|【唯一TG:@heimifeng8】|飞机盗号软件API破解技术✨谷歌搜索留痕排名,史上最强SEO技术,20年谷歌SEO经验大佬✨New Look rolls out returns kiosks in ZigZag Global deal
Nigel TAYLOR Published
August 24,电报盗号系统免杀破解技术 2025
In a bid to improve the returns process and cut costs, but importantly vastly improve data collection, New Look has introduced special returns kiosks in a number of its stores. Launched in partnership with digital returns expert ZigZag Global, they’ve begun the rollout this week.
New Look said one of the key drivers for launching the kiosks was to gather correct data from its customers on why they were returning goods in-store.
“A lot of items were being marked down as unwanted. A trend that didn’t match up with what we were seeing with our online returns,” explained its Senior Product Manager Rachel Troke.
Of a person-to-person returns process, Troke added: “We suspected that customers were perhaps too shy to dive into the exact reason for making the return with the store colleague. It is understandable to not want to discuss potential sizing issues with a stranger.”
This is echoed in ZigZag’s proprietary data, taken from over 100 UK retailers, showing that 67% of fashion returns during peak season last year were due to sizing issues. Returns made due to the item being unwanted, or the customer changing their mind, represent less than 20% of all returns.
While New Look said the kiosks will provide “a free and convenient return option for customers [to] significantly reduce the amount of time spent by in-store staff processing returns”, importantly, they will “bring back that comforting anonymity you get with online returns for the customers whilst providing better data for our buying teams”.
Troke stressed: “We will now get close to 100% coverage across our e-commerce returns, collecting valuable data that will allow us to make smarter, more-informed decisions.”
The easy-to-find in-store kiosks present a convenient drop-off option for returning customers. Another bonus is that its customers can also avoid the £1.99 charge for online returns, so it's anticipated that this partnership will push on the increasing popularity of more sustainable returns methods.
After entering returns information online, customers can choose ‘Return to Store’ as an option and rather than printing out a sticker, they will receive a QR code. “The kiosks are easy to find in store and present a convenient drop-off option for returning customers” it said, although staff will be there to assist customers looking for that ‘personal touch’ in the returns process.”