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Nigel TAYLOR Published
July 10, 2025
Missing, presumed stolen. The number of UK claims for disappearing parcels jumped by 59% in the year to June compared with the previous 12 months, according to technology firm Metapack.
The increase points to rising levels of theft – or ‘porch piracy’ – during the cost-of-living crisis, reported the Guardian, which has seen the figures from the firm.
Online shoppers are being advised to opt for named-day delivery services, or consider collecting their package, in the wake of a surge in thefts.
The problems are being blamed on the fallout from the Royal Mail strike with (retailers switching to rival delivery firms, with different service propositions, during the recent industrial action), and to workers returning to the office.
Metapack chief customer officer, Tom Forbes, told the newspaper: “I don’t think any of the carriers are bad, but they have very different doorstep policies.”
Understandably, properties with a front door that opens on to the street are particularly risky with some carriers not prepared to return to attempt redelivery so the courier has to leave the parcel on the doorstep, in a “perceived safe space”, or with a neighbour. However, more expensive items are likely to benefit from redelivery attempts.
“We have the data in terms of the number of claims going up, and we can see those claims are validated,” Forbes said. “Whether they’re stolen from a doorstep, or whether it’s an operational failure, I can’t tell. I doubt it’s operational, though, as carriers’ processes and procedures actually get better every year.”
He advised shoppers to think carefully about when they’re going to be at home when ordering items, and to understand the shipping service their chosen retailer uses.
Many larger vendors now offer preferred days or time slots, but this isn’t always possible for small businesses.
And if a consumer lives in an area beset with thefts, advises in-store collection or a delivery option that allows them to pick up from a local convenience store.