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Veterans gathered in Indianapolis and 蜘蛛池流量统计方法in places across the country on March 14 to protest the Trump administration's staff and budget cuts to the Department of Veterans Affairs. Jeremy Hogan/SOPA Images/LightRocket via Getty Images hide caption

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Panic, fear, uncertainty, and anger.

Those are the emotions mental health clinicians who work for the US Department of Veterans Affairs describe as they prepare for the VA's mandatory return-to-office directive. Some are being summoned to offices as soon as Monday, April 14. Representatives from the VA say they are planning to have the back-to-office effort completed by May 5.

Protestors gathered outside the Department of Veterans Affairs headquarters in Washington, DC, US, on Feb. 13, 2025. The agency plans to cut 80,000 jobs.

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For this story, NPR interviewed ten clinicians in VA locations around the country, the majority of whom spoke on condition of anonymity because they were afraid of losing their jobs. Days before the April 14 return-to-office deadline, many were still unclear about the expectations for return dates. Some had received last minute changes or delays for reporting to an office.

In a memo obtained by NPR, regional leadership at one VA facility offered a script for its therapists to read to patients. "Before we begin our session, I want to inform you that I am currently in a shared office space," reads the script. "While I will do my utmost to maintain your privacy, I cannot guarantee complete confidentiality."

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These directives come after the VA indicated it would cut about 80,000 staff in a massive restructuring effort. A widely circulated leaked memo, first obtained by the Associated Press, outlines the effort. In a video addressing the cuts, VA Secretary Doug Collins suggested the agency would eliminate waste and that the "the days of kicking the can down the road are over." He offered reassurance that VA benefits would not be impacted and that the VA "regrets anyone who loses their job."

Former Rep. Doug Collins, nominee for secretary of Veterans Affairs, speaks at his confirmation hearing in front of the Senate's Veterans Affairs Committee on Jan. 21.

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Telehealth hires

Many VA therapists were hired on a telehealth basis and point out that there simply is not space for them to work at VA facilities. They are anticipating confusion and congestion around issues such as parking, bathroom use and adequate kitchen facilities to reheat their lunches.

But the primary concern for therapists is whether they will be able to deliver quality care to their patients in an environment without confidentiality.

In emails and meetings, VA managers described to VA mental health staff "pod" working environments, where clinicians work with headphones in a call-center like configuration to provide telehealth. In one recording obtained by NPR, a manager in a teleconference meeting acknowledged that it was inevitable therapy sessions would be overheard and exhorted people not to share any confidential information.

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