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Sandra Halliday Published
January 28, 2025
John Lewis Partnership's (JLP) turnaround programme is continuing and the latest news is that the underperforming retailer is considering cutting up to 11,000 jobs over the next few years. It’s also downgrading its redundancy terms to make them less generous.
The company hasn't officially announced the job cuts plan but The Guardian newspaper said sources told it “at least 10%” and possibly more of the firm’s staff could be axed across all parts of the business including its HQ, its supermarkets and its department stores. The newspaper said a well-placed source told it the top team have discussed cutting as many as 11,000 roles. The company currently employees 76,000 people.
But it's unlikely that we'll see a mass clearout in one go with department heads said to be working on plans to gradually reduce the number of roles in the business over five years. This will happen via some redundancies as well as not replacing staff who leave.
The firm had warned of more job cuts to come almost a year ago when it reported only its second-ever loss. It has said it needs to cut costs and improve its efficiency via technology.
Thousands of jobs have already been cut, partly through store closures with 16 of its department stores having been shuttered.
As for those who are made redundant in future, they’ll leave with a less generous package than previously offered.
It will offer one week’s pay for every year of service instead of two for anyone being made redundant from 1 February. It said the existing terms were more generous than the industry as a whole and it added that it’s raising the minimum payment for those who don’t qualify for the full redundancy package from one week’s pay to four weeks to “better support those with shorter service who are affected by redundancy”.
The retailer, which is owned by its staff who are known as Partners, has struggled in recent years as its upscale supermarkets, middle-market department stores and online business have been battered by hugely competitive conditions, high inflation, rising and freight costs, and the cost-of-living crisis.
It had been an early success story in online retail but its rapid online growth and large percentage of its sales that are made via the web have also partly undermined its store estate, hence the closure of a number of stores in recent years.
A spokesperson for John Lewis told the BBC at the weekend that it “has a plan to return to profit, which involves investing heavily to enhance our customer offer, technology, stores and becoming more efficient. This is working and performance is improving, but as we have already announced, that sadly means reducing the number of Partners we need in our business. It would be inappropriate to discuss details and our Partners will be the first to know about any changes.”